Verbal Consent Opt-In Policy for SMS
Messaging

International Systems Technology Inc.

1. Purpose

International Systems Technology Inc. (“Company”) is committed to ensuring compliance with
SMS communication regulations, including the TCPA (Telephone Consumer Protection Act)
and CTIA guidelines. This policy outlines the procedure for obtaining verbal consent from
clients before sending SMS messages related to customer care services.

2. Categories of SMS Messages

Clients who opt-in via verbal consent may receive SMS messages in the following customer care
categories:

• ∙Appointment Reminders – Notifications about upcoming scheduled appointments.
• ∙Court Date Reminders – Alerts regarding scheduled court appearances.
• ∙Client Communication – General updates and important client-related information.
• ∙Payment Notifications – Reminders or confirmations related to payments.

This messaging service supports both inbound and outbound communication.

3. Verbal Consent Procedure

To obtain valid verbal consent, company representatives must follow these steps:
1.Clear Disclosure: Inform the client that by consenting, they agree to receive SMS
messages from International Systems Technology Inc. at the provided phone number.

2.Categories of Messages: Clearly state the types of messages they will receive
(appointment reminders, court date reminders, client communications, and payment
notifications).
3.Standard Messaging Disclaimer: Notify the client that message and data rates may
apply and that they can opt out at any time.

4.Opt-Out Information: Explain that they can opt out by:
oReplying STOP to any message.
oCalling the office and requesting to opt out.
5.Confirmation of Consent: Ask the client to verbally confirm their agreement. Example
script:
“Do you agree to receive SMS messages from International Systems Technology
Inc. for appointment reminders, court date reminders, client communications, and
payment notifications? Standard message and data rates may apply. You can opt
out at any time by replying STOP to a message or by calling our office.”

6.Documentation of Consent: The representative must document the client’s consent,
including:

• Date and time of consent
• Client’s full name
• Client’s phone number
• Name of the representative obtaining consent

4. Opt-Out and Revocation of Consent

Clients may opt out at any time by:

• ∙ Replying STOP to any message.
• ∙ Calling the office and informing a representative that they wish to opt out.

Once a client opts out, their number will be removed from the SMS communication list, and they
will no longer receive SMS messages unless they provide new consent.
For assistance, clients can reply HELP to a message or contact [Company Contact Info].

5. Record-Keeping & Compliance

• All verbal consents and opt-outs must be logged in the company’s CRM or a secure
  database.
• Records must be retained for a minimum of four years to ensure compliance with
  regulations.
• Company representatives must be trained on this policy to ensure consistent and lawful
  practices.